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Ordering Policies
Your total satisfaction is our goal. But we
do have some basic terms and conditions that apply. Therefore, we ask that
you please read our Ordering Policies carefully. By placing
an order from us, you agree to the terms and conditions set
forth. If you do not find the information you are looking
for or you still have questions, please feel free to contact
us. We are happy to help.
Ordering Options
The Door Wedgie™ products
are produced and distributed exclusively by K3 Enterprises,
Inc. Orders must be made using our secure online ordering
system. We use a secure online shopping cart combined with
the PayPal secure online payment system and accept all major
credit cards (VISA, Mastercard, AMEX, Discover). To pay by
credit card or PayPal account, choose "Secure Online
PayPal Payment" and proceed.
You can also pay by check or money order. Simply
use the secure online ordering system and choose "Pay
by Mail (Printable Order Form)" to print out your order
and mail it to us along with your payment. Make all checks
or money orders payable to K3 Enterprises, Inc.
Please note that all orders will appear
on your credit card statement as K3 Enterprises. We do not
accept telephone orders at this time. However, if you have
a questions, we do answer our emails as quickly as possible.
All Payments are in US
funds only.
NO TELEPHONE ORDERS PLEASE.
Billing Notice
All credit cards will be billed as K3
Enterprises. Please make a note of this.
Shipping (United States)
We ship most orders within 48 hours. Domestic
orders are sent via USPS Priority Mail 2-3 day service. However,
please allow up to 5 to 10 days for delivery including processing
and shipping times.
Shipping (International)
We have many international customers and
we try to provide the best service possible. Shipping to international
destinations is via Global Express and will take approximately
3-5 days for delivery. Unfortunately, due to the high incident
of fraud in certain countries, we require identity validation
from customers from certain countries. These countries include
Indonesia, Malaysia, the Philippines, China, Africa (excluding
South Africa), all countries in the Middle East. Customers
from these destinations MUST provide us with a copy of a valid
photo identity card, and the front and back of the credit
card BEFORE they order. This information can be emailed to
info@k3ent.com or faxed to 305-395-6893.
Once this information is received and verified, we will email
you and give you further instructions on ordering. We realize
this is an inconvenience to legitimate customers and we apologize.
All products are labeled as merchandise with
the correct value. Do not ask us to mislabel the package.
Customer is responsible for any customs
fees that may be charged.
If you have any questions
about this, we encourage you to please contact us BEFORE ordering.
Sales Tax
Florida residents are subject to 7.5%
sales tax. International customers may be subject to taxes
payable to your own country upon receiving the package, but
we do not collect or know what the amount of these taxes are.
Check with your country's tax authority.
Returns
We want you to be completely satisfied
with your order and we are confident that most customers will.
Therefore, if you do not save at least ten US dollas off of your heating or cooling bill after one full month of use, return the product within 60 days and we will refund the
full purchase price (less shipping & handling). In addition, we offer a limited Lifetime Money-Back Guarantee on any products that are defective or deteriorate beyond use from normal wear and tear. This does NOT apply to products damaged or destroyed beyond normal wear and tear. See our Guarantee page for full details.
All request for product returns along with the reason for
returning must be emailed to: info@k3ent.com.
Customer service will issue you a Return Authorization Number
and complete instructions via email. Refunds will be issued
upon receipt of the returned product(s).
NOTE: We suggest you use a secure form or shipping
as we cannot be responsible for any returns that are lost.
Refunds will be issued within 30 days in the
form of credit to the credit card holder. Exchanges will be
made within 30 days.
Items purchased in a salon or other retail
point must be returned to their original point of purchase.
Back Orders
We regularly stock every item we carry.
Although every attempt is made to maintain inventory of each
product, occasionally we may run out of certain products.
If an item is on backorder, you will be notified by email
of the estimated delivery time. If you have not received your
shipment within the time ranges shown above, please email
us so we can address the problem.
Associates & Partners
K3 Enterprises offers some of its products
through associations and partnerships with online and physical
retail outlets, and other affiliate programs. Any issues regarding
products puchased through these outlets must be addresses
with the merchant that you purchased the products from. Each
will have its own return policies and support programs.
If there are any questions you have that have
not been answered here, please feel free to contact us. We
reserve the right to change or ammend these policies at any
time.
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